If you are having technical difficulty using any function on the ATA's website or on a website of one of its subgroups, you can call the ATA's IT help desk for assistance. However, before calling, please go through the following checklist to ensure that the problem you are having is indeed related to the website and not to some issue on your local computer:
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Verify that your Internet connection is working: Try browsing another website. If you are unable to connect, or if performance is very slow, contact your Internet Service Provider for assistance.
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Make sure that you are using a supported browser: The ATA's website has been designed to work reliably with Microsoft Internet Explorer Version 6 or higher. Although other browsers may work, they have not been tested for reliability. You can check the version of your browser by selecting the Help menu and clicking on the "About" option. If you are not using Internet Explorer 6 or higher, consider upgrading by going to Microsoft Internet Explorer. To install your upgrade, follow the vendor's instructions carefully. Simply downloading the upgrade does not install it.
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Ensure that your computer has sufficient memory: Most browsers require a great deal of memory to work efficiently. If you are running several applications at the same time, you may need to close some of them while carrying out a function on the ATA's website. If you have received memory errors, you may need to reboot your computer to ensure that the memory has been restored.
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Try refreshing the page: Some technical problems occur as a result of congestion on the Internet. Because these situations are short lived, refreshing the page may resolve the issue. If you are trying to submit a form, wait a few moments and then try resubmitting it.
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